FAQ - Frequently Asked Questions

Q...Why are Chestnut Junction Patterns less expensive than other patterns?
A...Because we manufacture our own patterns.  From designing/creating each pattern, to photos, copies & printing, everything is done "in house".  With no overhead expenses, we can offer the best prices to our customers.  

Q...Are Chestnut Junction Patterns easy for beginners?
A...Yes.  We have had WONDERFUL feedback from first time sewers, who found our patterns to be very easy to follow.  Our patterns supply step by step instructions, pattern pieces and a supply list.   

Q...How long will it take to receive my patterns in the mail?
A...Pattern orders are processed and shipped via USPS First Class Mail within 3 business days.

Q...How long will it take to receive my e-Patterns via email?
A...e-Pattern orders are processed and delivered via email within 24 hours.

Q...Do you mail/ship Chestnut Junction paper patterns worldwide?
A...No.  We mail/ship paper patterns to the USA and Canada only.  However, we DO accept worldwide "e-Pattern" orders.

Q...I do not live in the USA or Canada, may I pay for my order with a credit card?
A...No.  Credit card payments are accepted for USA and Canada residents only.  All others must pay by PayPal.

Payments accepted:
USA - Visa, MC, PayPal, Personal check and Money Order.
Canada - Visa, MC, and PayPal.
All Others - PayPal only.

Mail in orders are accepted for USA residents only.

Q...Why are shipping charges showing up on my e-Pattern order in the shopping cart?
A...The shopping cart DOES NOT know the difference between mailed patterns and e-Patterns.  If you order 5 or more e-Patterns, the shipping will automatically be deducted as part of the "free" shipping discount.  e-Pattern orders of 4 or less, will be charged shipping in the shopping cart.  However, you WILL NOT be charged shipping on your e-Patterns.  Any adjustments/refunds will be issued BEFORE your e-Patterns are sent.  If you have paid by PayPal, we will issue a refund back to your PayPal account.  If you have paid by credit card, the shipping charges will be subtracted from your total BEFORE your credit card is charged.  

Q...May I sell the finished item that I have made from my Chestnut Junction pattern?
A...Yes.  You may sell limited quantities at shows, in shops, and on the internet.  We don't require that you give us credit as the designer, but we very much appreciate when you do.  No mass production of finished product it permitted.

Q...May I digitize my Chestnut Junction pattern for machine embroidery?
A...No.  All of our patterns/designs are copyrighted artwork.

Q...May I resell my Chestnut Junction pattern, whether I have used it or not?
A...No.  We prohibit the resale of our patterns.  Our paper patterns themselves are meant for personal instruction use, not profit.  

Q...Do you offer Wholesale ordering on Chestnut Junction patterns?
A...No.  We no longer do wholesale.   

Q...Does Chestnut Junction have a mail order catalog?
A...No.  At this time, our entire pattern inventory can only be found on our internet site.

Q...Can I place my Chestnut Junction pattern order by telephone?
A...No.  We do not process phone orders.  If you do not wish to place your order online, simply print out our "printable order form", and mail along with your payment.